Public Housing Specialist

Essential Functions: 

1. Determines, certifies, and/or re-certifies clients' eligibility for public housing by interviewing and verifying income, assets, and other financial data.
2. Compiles and assesses eligibility information in compliance with housing regulations.
3. Computes tenants' rents within established limits.
4. Inspects housing units to ensure compliance with established housing quality standards.
5. Prepares leases.
6. Advises tenants concerning their rights and responsibilities.
7. Maintains and monitors records.
8. Inputs, accesses, and generates information from a computerized record-keeping system.
9. Investigates program abuse complaints by interviewing persons pertinent to the investigation.
10. Represents the department at outreach activities.
11. Provides courteous, high-quality service to members of the public by personally responding to requests for service.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of: 

• Federal, State, and local housing rules, regulations, and programs to include rental assistance programs for low-income households.
• Landlord/tenant rights and responsibilities
• NSPIRE standards for decent, safe, and sanitary housing
• Housing inspection techniques
• Methods and techniques used to conduct effective and in-depth interviews with clients.
• Methods and techniques used to collect, compile, and organize information and data.
• Office procedures and computerized record-keeping systems.
• Business mathematics
• Telephone, office, and online etiquette
• Confidentiality and privacy laws, rules, regulations, and procedures pertaining to record-keeping and disclosure activities.
• Current technology and trends in the profession

Skills and Abilities to:  

• Use specialized computer applications daily to complete tasks or assignments and prioritize work.
• Update and maintain records and documents, review and verify information, and resolve errors and discrepancies discovered in the course of work.
• Understand, interpret, and apply Federal housing rules and regulations.
• Research, compile, and analyze information for compliance with policies, rules, and regulations.
• Analyze and interpret personal and financial data and draw logical conclusions.
• Manage a caseload of rental assistance files.
• Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations that require a high degree of sensitivity, tact, and diplomacy.
• Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
• Maintain confidentiality of files and records that are considered personal and sensitive in nature. 

Desirable Traits

Communicates Effectively, Customer Focused, Values and Respects Others, Drive to Excel , Teamwork and Collaboration, Continuous Learning, Demonstrates Ethical Behavior, Supportive of Change.

Education and/or Experience

Education, training, and/or experience that demonstrate possession of the knowledge, skills and abilities listed above. Qualifying education/experience: 

• A bachelor's degree from an accredited U.S. college or university, or a certified foreign studies equivalency; OR,
• An associate degree as described above AND two (2) years of public contact experience which required using interpersonal and communication skills in dealing with persons from a wide variety of socio-economic backgrounds; OR,
• Two (2) years of experience reviewing and processing applications for eligibility or determining eligibility through interviewing and reviewing data. This experience must have included responsibility for reading, interpreting, explaining, and applying governmental or institutional rules and regulations.

Note: Possession of a public housing certificate or diploma sponsored by one of the Public Housing specific training organizations such as Nan McKay, Housing Television Network (HTVN), National Association of Housing and Redevelopment Officials (NAHRO), is highly desirable.

This position will remain open until filled.

Please send resume and salary requirements to [email protected] or to Central Falls Housing Authority Attn: Bridgett Duquette 30 Washington Street Central Falls, RI 02863

The salary range for this position is $46,685-$53,650.  Monday-Friday, 35 hours per week.

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RESIDENT SERVICE COORDINATOR

35 HOURS PER WEEK

The Resident Service Coordinator will provide service coordination, assessment, case management and advocacy to residents of Forand and Wilfrid Manors. The Resident Service Coordinator will establish partnerships with agencies and service providers in the community who serve our population.

RESPONSIBILITIES

• Provide intake, assessment and referral services;
• Provide ongoing case management for those individuals who need this service in order to link with and utilize existing community resources;
• Establish and maintain linkages with service providers in the community;
• Provide or coordinate educational sessions for residents about the resources available to them within the broader community;
• Monitor the ongoing services that are delivered to residents by community providers to assure that they are appropriate and that the resident is progressing;
• Develop and implement individual service plans for each resident who receives ongoing case management;
• Maintain accurate, timely and confidential documentation on all clients served;
• Organize monthly educational workshops and community events for residents;
• Assist residents to develop informal support networks with family, friends and other residents;
• Develop and maintain an on-site resource guide of service providers available to the residents;
• Serve as an advocate for residents to ensure that they receive all services for which they are eligible; Work collaboratively with the quality assurance staff to ensure that program outcome measures are met;

• Provide monthly input, e.g., statistics, number of clients served, center activities/classes to the Quality Assurance Supervisor, for timely completion of written reports.
• Attend monthly quality assurance meetings to ensure that program outcome measures are met.

OTHER SKILLS AND QUALIFICATIONS

• This position requires BA/BS in gerontology, social work, or equivalent social service experience or a minimum of three to five years of experience in social service delivery, preferably with a focus on senior citizens and people with disabilities or an MSW.
• Excellent oral and written communication skills.
  Working knowledge of Federal, State, and local laws and requirements related to elderly and disabled programs, as well as non-governmental networks related to services, e.g. homemakers, Meals-on-Wheels, disability counseling, and local Agencies on Aging.
• Understanding of the physical, mental, and social changes associated with elderly and disabled populations, including cognitive impairments, medication/substance abuse, fraud/violent crime awareness and self-protection, and dealing with death and loss.
• Demonstrated working knowledge of supportive available in the local community.
• Demonstrated ability to advocate, organize, problem-solve, and obtain results
• Computer literacy Microsoft Office and case-management software.-
• Ability to work flexible hours, including occasional evening or weekend work, as the position may require.
• Completion of 36 related classroom or seminar training hours prior to hire or within the first twelve months as Services Coordinator.
• The candidate should be capable of clearing a national criminal background check, and have at least five years of acceptable work history.

This position will remain open until filled.

Please send resume and salary requirements to [email protected] or to Central Falls Housing Authority Attn: Bridgett Duquette 30 Washington Street Central Falls, RI 02863

This is a grant-funded position with a salary range of $50,000-$58,000.

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